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FREQUENTLY ASKED QUESTIONS

RETURNS AND EXCHANGES

Please CLICK HERE TO START A RETURN and follow the prompts. Once your return is approved, a return shipping label will automatically be sent to the email address associated with your order. It may take up to 2 business days to receive your return label. Keep in mind orders need to be scanned by the shipping carrier within 7 days for a full refund. If shoes are returned after the 7 day return window, refund will be issued as a store credit. WE DO NOT ACCEPT DROP-OFF RETURNS at our warehouse. All returns must be made via Soletto return shipping labels. You will receive an email confirmation or refund within 5-10 business days of receipt of your return.

SHIPPING POLICY

As of now, Cuctos ships from the US and HK.Ship to all world.

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