Returns & Exchanges

Returns & Exchanges

What is your warranty policy?

In the event that you receive a damaged or defective item, Cuctos will gladly replace it. If any of the products you purchase on Cuctos proves to be defective in material or workmanship under normal use anytime within the first 30 days, Cuctos will replace the item free of charge (proof of purchase required). To arrange the replacement of your product, please contact our Customer Service department online between Monday through Friday from 9 AM to 5 PM

Can I return/exchange an item I purchased on Cuctos?

Cuctos takes pride in manufacturing products to meet the highest quality standards and we want you to be completely happy with your purchase. We hope you found exactly what you were looking for, however, if you are not satisfied with your order for any reason, we will accept the return/exchange of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Cuctos receipt/invoice. And the buyer shall bear the costs for returns

What items qualify for returns/exchanges?

We do not accept returns of clearance items or items showing normal wear and tear, improper care, negligence and the normal breakdown of natural material over extended time and use.

Can I return items purchased on sale?

We do not accept returns or exchanges of items purchased on clearance at any time.

Can I return/exchange a Cuctos that I purchased on another website/retail store?

We only accept products purchased through Cuctos.

What is the deadline to return/exchange items in my Cuctos order?

All returns/exchanges must be done by mail within 30 days from the day the order was shipped.

How will my returns be processed?

Returns and exchanges will be processed within 3-5 business days of receipt. Credit for your returned items will be refunded back to your account in the same form of payment used to purchase the items. You will receive an email confirmation once we receive your return, and you can expect your refund within 14 days. Please allow 1 to 2 billing cycles for your account to be credited.

How to Request Return or Exchange?

All return or exchange requests must be submitted to info@cuctos.com. Please include the following information:

  1. Web order number, purchase order number, or invoice number.
  2. If there is no order or invoice number available, please submit a picture of proof of purchase.
  3. Include an image of the item that is to be returned, if the item is damaged or defective, please include a detailed image of the items flaw as well.
  4. Preferred resolution.  

Example:

  • Please replace the item with an identical item or most similar item
  • Please issue a refund by original means of payment

Allow five to seven business days to complete all return and exchange claims in addition to three business days to process a received return package. Please be aware that Cuctos cannot issue a refund for any shipping fees incurred on customers' behalf.  All return shipments must be coordinated with customer service prior to shipment. Any returned package to Cuctos that has not been coordinated prior to shipment will be refused at delivery.  Please be sure to use an insured and traceable shipping method to return any package to Cuctos at the sender's expense, Cuctos is not responsible for any packages that are lost or stolen in transit. Lack of response on a return claim query will be abandoned and voided after 30 calendar days.  For the consideration of our return processing department, we ask that each claim be submitted separately. 

 

What if the Cuctos item I want to return is out of stock?

If an item is no longer available for exact replacement, you will receive credit for your returned item back to your account in the same form of payment used to purchase the items.

Return and Exchanges Restrictions:

  • Refunds and price adjustments will be issued in the original tender of purchase.
  • Cuctosdoes not accept returns or exchanges for merchandise purchased from other retailers.
  • Returns or exchanges not accompanied by an original receipt or packaging slip will not be accepted.